Glacier Software

For detailed instructions on how to create/access a Glacier account, please refer to the Glacier FAQ guide.

What if I have a question about how to use Glacier?

  • If you have a question about accessing Glacier and uploading data to the database, click the ‘Online Help’ button on the page you are viewing in your personal account, OR email for the fastest assistance. The Tax Department will not answer Glacier account-related questions.

What is Glacier and why do I need to use it?

  • Glacier is a secure web-based Nonresident Alien (NRA) Tax Compliance System used to
    collect tax-related information and make tax residency and income tax treaty determinations.
  • Any non-US citizen (i.e., permanent resident or and non-resident alien) who receives funds from the University MUST complete a Glacier account, and update it with new immigration information regularly, to ensure that you are being classified and taxed correctly.

How do I access Glacier?

  • Access to Glacier is granted via an e-mail from containing a link
    to Glacier as well as a temporary UserID and password.
  • This is email is NOT spam. Please add to your acceptable senders list in your email account.

How do I navigate Glacier?

  • See the Glacier User Guide (link forthcoming) for detailed instructions on how to navigate the software.