Glacier Software

For detailed instructions on how to create/access a Glacier account, please refer to the Glacier FAQ guide.

  • Glacier is a secure web-based non-US individual tax compliance system used to
    collect tax-related information and make tax residency and income tax treaty determinations.
  • Any non-US citizen (i.e., permanent resident or non-resident alien) who receives funds from the University MUST complete a Glacier account, and update it with new immigration information regularly, to ensure that you are being classified and taxed correctly.

  • Refer to the Glacier User Guide for instructions on how to create and populate your Glacier account.
  • If you have a question about accessing Glacier and uploading data to the database, click the ‘Online Help’ button on the page you are viewing in your personal account, OR email support@online-tax.net for the fastest assistance. The Tax Department will not answer Glacier account error/technological questions.

  • Access to Glacier is granted via an e-mail from support@online-tax.net containing a link
    to Glacier as well as a temporary UserID and password. You receive this email once you have initiated your GMS account registration.
  • This is email is NOT spam. Please add support@online-tax.net to your acceptable senders list in your email account.