Amazon Business Training FAQ
Please see below for answers to frequently asked questions.
If an order is not completed, would the purchaser be notified by an email?
Yes, you will be notified directly to your own email.
Can an account be created under a program or department name, rather than under a specific individual?
No, Amazon recommends that users login under their personal workday accounts with their individual Georgetown email addresses.
What if I use my Georgetown email address for a pre-existing and personal Amazon Prime account?
Follow the User To Split instructions and create a new account for Amazon Business, thus keeping your personal and business accounts separate.
If an employee is working remote from California and ordering supplier to his/her location, would tax apply?
Yes, at this point, taxes will still apply to orders shipped to California. However, Georgetown is working on removing this tax.
If we place an order for a gift card, do we have to follow the same instructions?
No, there is a different process from the punchout order for requesting gift cards. Reach out to Sheyna Arthur and Amanda Smyth for further assistance with this process.
How do I switch between my personal Amazon account and my business Amazon account?
Click on the settings and access the switch account feature. This feature should list all of your Amazon accounts registered to your device, simply click on the account that you wish to switch to and login.
I manage multiple clinics/programs, will I need to create and account for each clinic/program to be able to ship to the different locations?
No, your individual account would apply to all the clinics/programs you manage. Supplies will be able to be bought for multiple clinics/programs through an individual account.